Important information should be easier to see and understand
We aim for readable text, meaningful hierarchy, useful image descriptions, and sufficient visual distinction.
Accessibility Statement
A more welcoming experience for every visitor
Lulliva is committed to improving the accessibility and usability of our website so more people can browse maternity and baby-care products, review store information, place orders, and reach support with greater confidence.
Clear Structure
We aim for readable hierarchy and predictable navigation.
Flexible Interaction
We aim to support keyboard, touch, and assistive-technology use.
Ongoing Improvement
Accessibility is treated as continuing work rather than a one-time task.
Our Accessibility Approach
Four principles guide how we think about access
Our goal is to make the Lulliva shopping experience easier to perceive, operate, understand, and use across a range of devices, input methods, and assistive technologies.
Core actions should work beyond a single input method
We aim for navigation and controls that can be used by keyboard, touch, and common assistive technologies.
Shopping and support information should stay predictable
We aim to use clear labels, consistent patterns, concise instructions, and direct store-policy language.
Content should work across modern browsers and technologies
We aim to use clean semantic structure and avoid unnecessary interaction barriers where practical.
Readable sizing, spacing, and contrast
We aim to keep body text legible, headings proportionate, spacing generous, and text/background combinations easy to distinguish.
Semantic organization and predictable heading order
We aim to use meaningful headings, sections, links, buttons, and form labels so the page structure is easier to understand.
Core navigation without relying only on a mouse
We aim for important interactive elements to remain reachable and understandable for people using keyboard navigation.
Respect for reduced-motion preferences
Where decorative motion is used, we aim to respect reduced-motion preferences and avoid making motion essential to understanding content.
Useful alternative text for meaningful imagery
We aim to provide descriptive alternative text where an image communicates information relevant to the page or shopping experience.
Navigation & Interaction
Browsing should feel clear even when the input method changes
We aim to keep menus, buttons, links, accordions, and other controls understandable and usable without requiring precise mouse movement.
Content & Product Information
Important shopping information should be easy to scan and interpret
Lulliva’s maternity, feeding, changing, bath, grooming, monitoring, soothing, and sleep content is intended to use direct language, structured sections, and readable presentation.
Support & Assistance
Accessibility support should remain part of customer support
If an accessibility barrier makes it difficult to browse, understand store information, or reach a shopping-related action, Lulliva support is available 24/7 to receive feedback and help clarify available options.
Review & Improvement
Accessibility work continues as the website evolves
New content, theme changes, apps, third-party services, product pages, and customer journeys can introduce new accessibility considerations, so accessibility remains an ongoing review area.
Accessibility Feedback
Your experience can help us understand where barriers remain
When reporting an accessibility issue, a few practical details can make it easier for the support team to understand what happened.
What to include in an accessibility report
- The page or feature where the barrier occurred.
- What you were trying to read, understand, or complete.
- The device, browser, or assistive technology involved, if you are comfortable sharing it.
- A short description of what made the experience difficult.
- Any alternative format or assistance that would help you access the information.
What happens after you contact us
Lulliva can review the accessibility concern, clarify the shopping-related information involved, and consider the reported barrier as part of ongoing website improvement.
This statement does not promise a specific technical remediation timeframe, because the time required can vary depending on the feature, service, or third-party technology involved.
Does Lulliva claim a specific accessibility conformance level?
This statement does not claim a specific formal conformance level. It describes Lulliva’s accessibility goals, practices, and ongoing improvement approach without overstating the current status of every page or feature.
What accessibility standards guide the website?
Our approach is guided by widely recognized accessibility principles such as making content perceivable, operable, understandable, and robust. These principles can help inform decisions about text, contrast, navigation, forms, images, motion, and semantic structure.
What about third-party apps or services?
Some website functions may depend on third-party technology. Lulliva may not control every aspect of a third-party service’s accessibility behavior, but accessibility feedback about those experiences can still be shared with our support team.
Can I ask for help if a page is difficult to use?
Yes. If a barrier makes it difficult to access shopping, product, order, delivery, return, exchange, or other store information, you can contact Lulliva support and describe the information or action you were trying to reach.
How often is this statement updated?
Lulliva may update this statement as the website, technology, accessibility work, or applicable requirements change. The current statement should reflect the most recent version posted on the website.
Lulliva
Accessibility Desk
Accessibility Desk
Accessibility Support
Tell us when a website barrier gets in the way
Lulliva support is available 24/7 for accessibility feedback and for questions about products, orders, shipping, delivery, tracking, returns, and exchanges.